Create Relate Ltd Privacy Policy

Create Relate Ltd is committed to ensuring the privacy and security of your personal information. This policy sets out where and how we collect your personal information, as well as your rights over any personal information we hold about you, and how to make a complaint. This Privacy Policy has been completed on December 16th, 2019 in compliance with the General Data Protection Regulation.

OVERVIEW

In this Privacy Policy you will find the following information:

1. HOW WE USE YOUR INFORMATION............................................................2

2. COOKIES INFORMATION...................................................................................2

3. HOW WE SECURE YOUR INFORMATION....................................................3

4. YOUR RIGHTS........................................................................................................…3

5. CONTACT US OR FILE A COMPLAINT............................................................4

1. How we use your information

The information we collect from you depends on how you contact us:

Most of the personal information we process is provided to us directly by you for one of the following reasons:
• Contacting us through our website contact form, via email or phone
We use the information that you have given us in order to communicate with you, provide information, process and provide an answer to your query. The information we collect is primarily your full name, company name and contact details. We never pass this information on unless with expressed permission from you. In which case it would be to further the services we have provided for example to support extra printing requirements, put you in contact with a supplier of different or complimentary services, again at you request only. We retain your contact details for a period of 6 months, unless expressed permission to stay in touch is granted following either the end of a successful project or enquiry.

• Using our services
We use the information that you have given us in order to provide the requested services. We will only use these details to communicate with you about the required services and to provide said services. In this instance personal information is as described above.
• Through the course of our work with yourselves
Through the process of working with you it may be that personal information not described above is either divulged or provided this may be related to your physical, physiological, genetic, mental, economic, cultural or social identity or personal opinion. It may be provided through 1:1 reflection sessions, or in group sensemaking sessions for the betterment of the organisation’s development or your own personal development. In the first instance this information is always kept anonymised and in the second instance we would request further permission to process this data. We will retain your information for as long as you are receiving our services and for a period of four years after to comply with applicable law and our legitimate interest.

You are able to remove your consent at any time. You can do this by emailing. Elinor.rebeiro@cre8rel8.com or by at the address below.

2. Cookies Information

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Opting out of Cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest within articles etc. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

3. How we Secure your Information

We take security measures to protect your information including:

• Implementing access controls to our information technology, encryption of emails, firewalls, ID verification and logical segmentation and/ or physical separation of our systems and information.

• Anonymization or pseudonymisation of sensitive data collected through working with us.

• Privacy screen covers for portable technology to prevent visibility of prvate data when working agilely

• Any physical copies of data including artwork that may contain private or sensitive data are kept in a locked storage device and are securely disposed of after the required time – for example 6 years for customer, supplier, agent contracts.

4. Your Rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing - You have the the right to object to the

  processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain

  circumstances.

  You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
  Please contact us at the below address if you wish to make a request.

  5. Contact us or File a Complaint

  If you have any concerns about our use of your personal information, you can make a complaint to us at: Elinor.rebeiro@cre8rel8.com or alternatively you can write to us at the address below.

  You can also complain to the ICO if you are unhappy with how we have used your data.

  The ICO’s address:

  Information Commissioner’s Office Wycliffe House
  Water Lane
  Wilmslow

  Cheshire SK9 5AF

  Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk